Privacy Policy

Last updated: [15/02/2026]

This Privacy Policy explains how Measured Survey Bristol collects, uses, stores and protects personal information when you visit our website at measuredsurveybristol.co.uk, contact us, or commission our measured building surveying services.

We are committed to handling your personal data lawfully, transparently and securely, in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications Regulations 2003 (PECR).

If you have any questions about this policy or how we handle your information, please contact us using the details in the Contacting Us section below.

Who We Are

Measured Survey Bristol is the data controller for any personal information we collect about you.

Our contact details are:

• Company name: Measured Survey Bristol
• Address: Castlemead, Lower Castle Street, Bristol, Avon, BS1 3AG
• Telephone: 0117 463 8966
• Email: info@measuredsurveybristol.co.uk
• Website: measuredsurveybristol.co.uk

For any privacy-related queries, including data subject access requests, please contact us using the details above.

What Personal Information We Collect

We only collect personal information that is necessary to deliver our services, respond to your enquiries, manage our business operations, and comply with our legal obligations.

The personal information we may collect includes:

• Identity and contact information — your full name, postal address, email address and telephone number
• Property information — the address, type and details of the property you wish us to survey, including any access information you provide
• Project information — details about the work you are commissioning, such as the purpose of the survey, deliverables required and timelines
• Financial information — billing details, invoice records and payment references (we do not store credit or debit card details directly; payment processing is handled by our payment providers)
• Correspondence records — copies of emails, telephone notes, written correspondence and any messages you send us via our website forms
• Website usage data — IP address, browser type, device information, pages visited, referral source, and time spent on pages, collected via cookies and analytics tools (see the Cookies and Tracking Technologies section below)
• Marketing preferences — your preferences in relation to receiving communications from us, where applicable

We do not knowingly collect any special category data (such as health information, racial or ethnic origin, religious beliefs, or biometric data) in the ordinary course of our business. If we ever needed to process such data — for example, to support a reasonable adjustment for a site visit — we would only do so with your explicit consent and a clear lawful basis.

How We Collect Your Information

We collect personal information in the following ways:

1. Directly from you — when you complete a contact or quote request form on our website, send us an email, call us, or otherwise communicate with us
2. In the course of providing our services — when you commission a survey and provide property and project information
3. Automatically when you visit our website — through cookies and similar technologies, as described below
4. From third parties — occasionally we may receive your contact details from a referrer, such as your architect or property agent, where you have asked them to introduce you to us

Lawful Basis for Processing Your Information

Under UK GDPR, we must have a valid lawful basis for every type of personal data processing we carry out. The lawful bases we rely on are as follows:

• Performance of a contract — to provide you with a quote, deliver our surveying services, manage the project, and invoice you for the work. This applies whenever you have engaged us, or are taking steps to engage us, for our services.
• Legitimate interests — for activities including responding to general enquiries, maintaining business records, improving our website, preventing fraud, and protecting our legal rights. We assess our legitimate interests against your rights and freedoms before relying on this basis.
• Legal obligation — where we are required to retain certain records by law, such as accounting and tax records under HMRC requirements.
• Consent — for any optional marketing communications, non-essential cookies, or any processing of special category data. You can withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiries and provide quotes
• To deliver our measured building surveying services, including arranging site visits, producing drawings and communicating with you throughout the project
• To send you survey deliverables and project documentation
• To process invoices and receive payments
• To maintain accurate accounting and business records
• To communicate with you about your project, including any necessary updates, revisions or follow-up matters
• To improve our website and services based on aggregated, non-identifying usage data
• To comply with our legal, regulatory and tax obligations
• To establish, exercise or defend legal claims where necessary

We do not use your personal information for automated decision-making or profiling that produces legal or similarly significant effects on you.

Who We Share Your Information With

We do not sell your personal information to third parties under any circumstances. We only share your information where it is necessary, lawful, and consistent with the purposes set out in this policy.

We may share your personal information with:

• Our team and subcontractors — qualified surveyors, drafters and technical staff working on your project, all of whom are bound by appropriate confidentiality obligations
• Other professionals working on your project — where you have authorised this, we may share survey information with your architect, structural engineer, planning consultant, or other professional advisors
• Service providers — we use trusted third-party providers for services such as website hosting, email, cloud storage, accounting software and payment processing. All providers are contractually required to handle your data securely and only for the specified purpose.
• Professional advisors — including our accountants, insurers and legal advisors, where necessary
• Regulatory and legal authorities — including HMRC, the Information Commissioner’s Office, or law enforcement, where required by law or in connection with legal proceedings

A list of our key data processors can be provided on request.

International Data Transfers

Most of our data processing takes place within the United Kingdom. Where any of our service providers process data outside the UK, we take appropriate steps to ensure your personal information is protected — including relying on UK adequacy regulations, the International Data Transfer Agreement (IDTA), or the UK Addendum to the EU Standard Contractual Clauses, as relevant.

How Long We Keep Your Information

We only keep your personal information for as long as is necessary for the purposes set out in this policy, or as required by law. Our retention practice is summarised below:

Type of Information	Retention Period
Contact and project records (active clients)	For the duration of the project plus 7 years
Survey drawings and project deliverables	7 years from project completion
Accounting and tax records	6 years from the end of the relevant accounting period (HMRC requirement)
Quote requests that did not proceed to a project	12 months from last contact, then deleted
Marketing preferences	Until you withdraw consent or unsubscribe
Website analytics data	As specified in the relevant cookie or analytics provider’s policy (see Cookies section)
Email correspondence	Up to 7 years for project-related correspondence; up to 12 months for general enquiries

After the relevant retention period, personal information is securely deleted or anonymised.

How We Protect Your Information

We take the security of your personal information seriously and have implemented appropriate technical and organisational measures to protect it, including:

• Secure password protection and access controls on systems containing personal data
• Encryption of data in transit (HTTPS) on our website
• Encrypted cloud storage for project files where applicable
• Regular software updates and security patching
• Restricted access on a need-to-know basis within our team
• Confidentiality obligations on all team members and subcontractors
• Secure disposal of physical documents and digital media

Despite our best efforts, no method of transmitting or storing data is 100% secure. If we become aware of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Information Commissioner’s Office within 72 hours and, where required, notify you directly.

Your Rights Under UK GDPR

You have the following rights in relation to your personal information:

• Right of access — to request a copy of the personal information we hold about you (commonly referred to as a “data subject access request” or DSAR)
• Right to rectification — to ask us to correct any inaccurate or incomplete information we hold about you
• Right to erasure — to ask us to delete your personal information in certain circumstances, also known as the “right to be forgotten”
• Right to restrict processing — to ask us to limit how we use your information in certain circumstances
• Right to data portability — to ask us to transfer your information to another provider in a structured, commonly used format, where technically feasible
• Right to object — to object to our processing of your personal information where we rely on legitimate interests, or for direct marketing purposes
• Rights in relation to automated decision-making and profiling — though we do not currently carry out any such processing
• Right to withdraw consent — where we rely on your consent, you may withdraw it at any time

To exercise any of these rights, please contact us using the details in the Contacting Us section. We will respond within one calendar month, in line with UK GDPR requirements. There is no fee for exercising these rights, although we may charge a reasonable fee or refuse manifestly unfounded or excessive requests.

We may need to verify your identity before processing your request to ensure your information is not disclosed to anyone other than you.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to function correctly, improve user experience, and understand how visitors use the site.

A cookie is a small text file placed on your device when you visit a website. We use cookies in the following ways:

• Strictly necessary cookies — required for the basic functioning of the website, such as remembering your form input or session state. These cannot be disabled without affecting site functionality.
• Analytics cookies — to help us understand how visitors use our website (which pages they visit, how they arrived, what device they’re using). We use Google Analytics for this purpose. The information is aggregated and does not personally identify you.
• Functional cookies — to remember your preferences and provide a more personalised experience.

You can control or disable cookies through your browser settings. However, doing so may affect the functionality of our website.

For more information on managing cookies, the ICO provides clear guidance at ico.org.uk.

If we add any further tracking or marketing cookies in the future (such as advertising pixels), we will update this policy and request your explicit consent through a cookie banner before activating them.

Third-Party Links

Our website may contain links to third-party websites for reference and informational purposes. This Privacy Policy applies only to our website. We are not responsible for the privacy practices of any third-party sites you visit through links from our website, and we encourage you to review their privacy policies before providing any personal information.

Children’s Privacy

Our website and services are not directed at children. We do not knowingly collect personal information from anyone under the age of 16. If we become aware that we have inadvertently collected personal information from a child under 16, we will delete it promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make changes, we will update the “Last updated” date at the top of this page.

For significant changes that materially affect how we use your personal information, we will provide additional notice — for example, by email to active clients or through a notice on our website.

We recommend reviewing this policy periodically to stay informed about how we protect your information.

Contacting Us

If you have any questions about this Privacy Policy, would like to exercise any of your rights, or have a complaint about how we handle your personal information, please contact us:

• By post: Measured Survey Bristol, Castlemead, Lower Castle Street, Bristol, Avon, BS1 3AG
• By email: info@measuredsurveybristol.co.uk
• By telephone: 0117 463 8966

We aim to respond to all privacy-related enquiries within five working days, and to formal data subject requests within one calendar month, in line with UK GDPR requirements.

Complaints to the Information Commissioner’s Office

If you are not satisfied with how we have handled your personal information or your privacy rights request, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), which is the UK’s independent data protection regulator.

The ICO’s contact details are:

• Information Commissioner’s Office
• Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
• Telephone: 0303 123 1113
• Website: ico.org.uk

We would, however, appreciate the opportunity to address your concerns directly before you contact the ICO, so please do consider getting in touch with us first.

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